Terms of service
TERMS OF SERVICE — AVENNE
Last updated: August 2026
Welcome to AVENNE.
These Terms of Service ("Terms") govern your use of the AVENNE website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. ABOUT AVENNE
AVENNE is an online retail brand operated from Montevideo, Uruguay.
Our website is:
Customer support:
For customer service inquiries, please contact us at the email above.
These Terms apply to purchases made through the AVENNE online store.
2. ELIGIBILITY
You must be legally capable of entering into a binding contract in your country or jurisdiction to purchase products from AVENNE.
If you are under the legal age required to enter into contracts in your jurisdiction, you may only use our website with the involvement and consent of a parent or legal guardian where required by law.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, colors, dimensions and other information displayed on our website are accurate.
However:
- product colors may appear slightly different depending on your screen;
- product dimensions may have minor manufacturing variations;
- product images may differ slightly from the actual product due to lighting, photography or display settings;
- product availability may change without notice.
We reserve the right to correct errors, inaccuracies or omissions and to update product information when necessary.
4. PRICES
All prices displayed on the AVENNE website are shown in the currency selected on the website at the time of purchase.
Unless otherwise stated, the product price includes the standard shipping cost to the destinations where shipping is offered.
The product price does not necessarily include customs duties, import taxes, VAT, brokerage fees, clearance charges or other charges imposed by the destination country or local authorities.
Any such charges, when applicable and legally payable by the recipient, are the customer's responsibility.
We are not responsible for charges imposed by customs authorities or other governmental agencies in the destination country.
5. ORDERS
When you place an order, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation by email.
An order is considered accepted when AVENNE confirms the order and begins processing it, subject to our ability to fulfill the order.
We reserve the right to refuse, cancel or limit an order where:
- the product is unavailable;
- there is an error in the product or pricing information;
- we suspect fraudulent or unauthorized activity;
- the shipping address cannot be reasonably serviced;
- circumstances beyond our reasonable control prevent fulfillment.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order using the original payment method where reasonably possible.
6. ORDER CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible at:
We will attempt to accommodate cancellation requests received before the order has been dispatched.
Once an order has been dispatched, it generally cannot be cancelled through our pre-shipment cancellation process and will instead be subject to our Refund & Returns Policy.
Nothing in this section limits any cancellation or withdrawal rights that cannot legally be excluded under applicable law.
7. SHIPPING
AVENNE currently ships to selected destinations, including:
- United States
- Canada
- United Kingdom
Shipping is included in the product price where standard shipping is offered.
Our current carrier information indicates the following estimated transit times:
United States: approximately 4–17 days
Canada: approximately 4–11 days
United Kingdom: approximately 4–15 days
These are estimated delivery/transit times, not guaranteed delivery dates. Actual delivery may vary because of customs processing, carrier delays, weather, holidays, address issues or other circumstances outside our reasonable control.
Shipping estimates may also change depending on the destination and shipping method available at the time of purchase.
Where a material shipping delay occurs, we will communicate with the customer where reasonably possible and provide any cancellation or refund options required by applicable law.
For U.S. orders, we will not make shipment-time representations without a reasonable basis for believing that the stated timeframe can be met. If we cannot ship within a stated timeframe or within the applicable legal timeframe, we will provide the customer with the options required by applicable law, including cancellation and refund where applicable.
8. TRACKING
Where tracking is available for an order, tracking information will be provided to the customer once it becomes available.
Tracking information may take some time to update after the package is handed to the carrier.
AVENNE is not responsible for delays caused by carrier scanning or tracking-system updates.
9. CUSTOMS, DUTIES AND IMPORT TAXES
Orders may be subject to customs duties, import taxes, VAT, brokerage charges, clearance fees or other charges imposed by the destination country.
The product price and standard shipping charge do not necessarily include these charges.
Where such charges are legally imposed on the recipient, the customer is responsible for paying them.
AVENNE does not control the amount, timing or application of customs charges.
Customers are responsible for complying with applicable import laws and regulations in their country.
10. DELIVERY PROBLEMS
If your order has not arrived within a reasonable period after the latest estimated delivery timeframe, please contact us at:
Please provide your order number and shipping information so that we can investigate the shipment.
If a package is delayed, lost or otherwise affected by a carrier issue, AVENNE will reasonably assist with investigating the shipment and, where appropriate, work with the carrier or fulfillment provider to determine the available resolution.
Nothing in this section limits any rights or remedies available to consumers under applicable law.
11. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet been dispatched, contact us immediately if you need to correct your address.
If an order has already been dispatched, we may not be able to change the delivery address.
AVENNE is not responsible for additional shipping costs caused by an incorrect or incomplete address supplied by the customer, to the extent permitted by applicable law.
12. RETURNS
We offer a 14-day return period for eligible purchases.
If you change your mind about your purchase, you may request a return within 14 days of receiving the product, subject to applicable law and the conditions below.
To request a return, contact:
Please include:
- your order number;
- the reason for the return;
- photographs where appropriate;
- any other information reasonably requested by our support team.
The customer is generally responsible for the cost of return shipping for a change-of-mind return.
The return address and instructions will be provided by AVENNE after the return request has been reviewed.
Do not send a return to the shipping address shown on the original package unless AVENNE specifically instructs you to do so.
13. RETURN CONDITIONS
To the extent permitted by applicable law, returned products should be:
- unused;
- in their original condition;
- reasonably clean;
- returned with original packaging where reasonably possible;
- accompanied by the order information.
We reserve the right to assess whether a returned product qualifies for a refund under this policy.
Nothing in this section limits statutory consumer rights that cannot legally be excluded.
14. DEFECTIVE OR DAMAGED PRODUCTS
If your product arrives defective, damaged or materially different from what you ordered, contact us as soon as reasonably possible at:
Please provide:
- order number;
- photographs or video showing the problem;
- a description of the issue.
After reviewing the case, AVENNE will provide an appropriate resolution.
Where the product is confirmed to be defective or incorrectly supplied, we will provide a replacement where available.
Where a replacement is unavailable or where applicable law requires another remedy, we may provide a refund or another legally required remedy.
Customers will not be responsible for return shipping costs arising from a product that was incorrectly supplied or defective, to the extent required by applicable law.
15. REFUNDS
Once an eligible return has been received and inspected, we will notify you whether the return has been approved.
If approved, the refund will be issued to the original payment method where reasonably possible.
Processing times may vary depending on your payment provider or financial institution.
Where applicable law requires a refund within a specific timeframe, AVENNE will comply with that requirement.
For example, UK distance-selling rules generally require qualifying cancellation refunds within 14 days under the applicable rules.
16. CHANGE-OF-MIND RETURNS
If you simply change your mind about your purchase, the return will be handled under our 14-day return policy.
The customer is responsible for return shipping costs for a change-of-mind return, except where applicable law requires AVENNE to bear those costs.
For customers in jurisdictions providing mandatory cancellation rights, those rights will apply notwithstanding anything else in these Terms. For example, qualifying UK online purchases generally carry a 14-day cancellation right after delivery.
17. EXCHANGES
If your product is defective or the wrong product was supplied, AVENNE may provide a replacement where available.
For change-of-mind requests, exchanges are not guaranteed and are subject to product availability.
18. PAYMENT
We accept the payment methods displayed at checkout.
By submitting payment information, you represent that you have authorization to use the selected payment method.
All transactions are subject to authorization by the applicable payment processor.
AVENNE does not store complete payment card information unless otherwise expressly stated.
19. THIRD-PARTY SERVICES
Our store may use third-party providers to support services such as:
- payment processing;
- shipping and fulfillment;
- order tracking;
- analytics;
- advertising;
- customer support;
- product reviews.
These providers may process information according to their own terms and privacy policies.
Our fulfillment operations may involve third-party suppliers and logistics providers.
20. INTELLECTUAL PROPERTY
All content on the AVENNE website, including:
- logos;
- brand names;
- photographs;
- graphics;
- product descriptions;
- videos;
- designs;
- text;
- website layout;
is owned by or licensed to AVENNE unless otherwise indicated.
You may not reproduce, distribute, modify, publish or commercially exploit AVENNE content without prior written permission.
21. PROHIBITED USES
You agree not to use the website:
- for unlawful purposes;
- to violate applicable laws or regulations;
- to commit fraud;
- to attempt unauthorized access to the website;
- to interfere with website security;
- to distribute malware;
- to scrape or reproduce website content without permission;
- to impersonate another person or entity;
- to submit false information.
We reserve the right to suspend or terminate access where necessary to protect our website, customers or business.
22. ACCURACY OF INFORMATION
We attempt to keep information on the website accurate and current.
However, occasional typographical errors, inaccuracies or omissions may occur.
We reserve the right to correct errors and update information at any time.
23. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
These links are provided for convenience.
AVENNE does not control and is not responsible for the content, policies or practices of third-party websites.
24. DISCLAIMER
To the maximum extent permitted by applicable law, the AVENNE website and its content are provided on an "as available" basis.
We do not guarantee that:
- the website will always be available;
- the website will be uninterrupted or error-free;
- all information will always be complete or current;
- every product will always be available.
However, nothing in these Terms excludes, restricts or limits any warranty, guarantee, right or remedy that cannot legally be excluded, restricted or limited under applicable law.
25. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, AVENNE will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or purchase of products.
Nothing in these Terms limits liability where such limitation is prohibited by law, including liability that cannot legally be excluded or limited.
Nothing in these Terms affects mandatory consumer rights.
26. EVENTS BEYOND OUR CONTROL
AVENNE will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:
- natural disasters;
- severe weather;
- wars;
- strikes;
- government restrictions;
- customs delays;
- carrier disruptions;
- epidemics or pandemics;
- technical failures;
- transportation disruptions;
- other events beyond our reasonable control.
Where applicable law requires a specific remedy because of such circumstances, we will comply with those requirements.
27. GOVERNING LAW
These Terms are governed by the applicable laws relevant to AVENNE's operations, subject to any mandatory consumer protection laws applicable in the customer's country or jurisdiction.
Nothing in these Terms is intended to deprive a consumer of mandatory rights or protections that cannot legally be waived.
28. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The updated version will be posted on this page with a revised "Last updated" date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.
29. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.
30. ENTIRE AGREEMENT
These Terms, together with the policies referenced on our website, constitute the agreement between you and AVENNE concerning your use of the website and purchases made through it, except where additional terms are required by applicable law.
31. CONTACT US
If you have any questions regarding these Terms, an order, shipping, returns or refunds, contact us:
AVENNE
Montevideo, Uruguay
Email: info@avenneshop.com
Website: https://avenneshop.com