Shipping policy
SHIPPING POLICY
Last updated: August 2026
At AVENNE, we currently ship our products to selected destinations worldwide, including the United States, Canada, and the United Kingdom.
Our goal is to make your order arrive safely and as quickly as possible.
1. SHIPPING COST
Standard shipping is included in the product price for the destinations where shipping is available.
You will see the total product price, including standard shipping, at checkout.
Additional charges imposed by customs or government authorities in the destination country are not included in our product price.
2. PROCESSING TIME
Orders are processed after payment has been successfully received.
Please allow a reasonable processing period before your order is handed to the shipping carrier.
Once your order has been shipped, you will receive tracking information when tracking is available.
3. ESTIMATED DELIVERY TIMES
Estimated delivery times depend on the destination.
United States 🇺🇸
Estimated delivery: 4–17 days
Canada 🇨🇦
Estimated delivery: 4–11 days
United Kingdom 🇬🇧
Estimated delivery: 4–15 days
These are estimated delivery times, not guaranteed delivery dates.
The majority of shipments may arrive sooner, but some orders can take longer due to circumstances outside our control.
4. SHIPPING CARRIER
Our orders may be fulfilled and shipped through third-party logistics and shipping providers.
The shipping method currently used for this product may include CJPacket Ordinary or another available shipping service selected by our fulfillment provider.
The carrier and shipping method may vary depending on the destination and availability.
5. ORDER TRACKING
When tracking is available, you will receive tracking information by email after your order has been shipped.
Please note that tracking information may take some time to appear or update after the package has been handed to the carrier.
If your tracking information does not update immediately, please allow some time for the carrier's system to register the shipment.
6. SHIPPING DELAYS
While we work with our fulfillment partners to provide reliable delivery, delivery times can occasionally be affected by circumstances outside AVENNE's control, including:
- Customs processing
- Carrier delays
- Severe weather
- Holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
- Government restrictions
- Other circumstances outside our reasonable control
For this reason, our delivery times are estimates rather than guarantees.
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at:
Please include your order number so that we can investigate the shipment.
7. CUSTOMS, DUTIES AND IMPORT TAXES
Orders shipped internationally may be subject to customs duties, import taxes, VAT, brokerage fees, clearance charges or other fees imposed by the destination country.
These charges are not included in the product price or standard shipping cost, unless explicitly stated otherwise at checkout.
If your country's customs authorities impose additional charges on your shipment, those charges are the responsibility of the customer.
AVENNE does not control the amount or application of customs duties, taxes or other import charges.
8. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you notice that you entered an incorrect address, please contact us as soon as possible at:
If your order has not yet been shipped, we will try to correct the address where possible.
Once an order has been shipped, we may not be able to change the delivery address.
Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility, to the extent permitted by applicable law.
9. LOST OR DELAYED PACKAGES
If your package appears to be delayed or lost in transit, please contact us at:
We will reasonably assist in investigating the shipment with the applicable carrier or fulfillment provider.
If a package is confirmed as lost, AVENNE will work with the customer to determine the appropriate resolution, subject to the circumstances of the order and applicable consumer protection laws.
10. PACKAGE MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around your property and any designated delivery areas.
- Check with household members or neighbors.
- Contact the shipping carrier using the tracking information.
- Contact AVENNE at info@avenneshop.com if the package still cannot be located.
We will reasonably assist with investigating the delivery.
11. DAMAGED PACKAGES
If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging.
If the product itself is damaged or defective, contact us at:
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the problem
For confirmed defective or incorrectly supplied products, we may provide a replacement where available or another remedy required by applicable law.
12. DELIVERY ADDRESS AND AVAILABILITY
AVENNE currently offers shipping to selected destinations, including:
United States
Canada
United Kingdom
Shipping availability may change depending on the product, destination and fulfillment options available at the time of purchase.
If shipping is unavailable for your address, the checkout will not allow the order to be completed for that destination.
13. CONTACT
If you have any questions about shipping or your order, please contact us:
AVENNE
Montevideo, Uruguay
Email: info@avenneshop.com
Website: https://avenneshop.com