Refund policy
At AVENNE, we want you to shop with confidence. If something isn't right with your order, we're here to help.
30-Day Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- With original tags attached
- In its original packaging
- Accompanied by proof of purchase
To start a return, please contact us at decimoquintointento67@gmail.com.
Please contact us before sending any item back. We will provide you with the appropriate return instructions and return address if your return request is approved.
Items returned without first contacting us may not be accepted.
Return shipping costs are the responsibility of the customer for returns due to a change of mind or personal preference, unless otherwise required by applicable law.
If the item is defective, damaged, incorrect, or the return is otherwise required by applicable law, AVENNE will cover the applicable return costs.
You can contact us at decimoquintointento67@gmail.com with any questions regarding returns.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or you receive the wrong product, contact us immediately with your order number and photos of the issue. We'll evaluate the situation and arrange a replacement or refund where appropriate.
Non-Returnable Items
Returns are not accepted for:
- Personalized or custom-made products, where applicable
- Gift cards
- Items marked as final sale, where permitted by applicable law
This does not affect any statutory consumer rights that cannot legally be excluded.
If you are unsure whether your order qualifies for a return, please contact us before sending the item back.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product or variation, the quickest option is to return your original purchase, where eligible, and place a new order after your return has been approved.
UK & European Consumer Rights
If your order is delivered to the United Kingdom or the European Union, you may have a statutory right to cancel your purchase within 14 days of receiving your order, without providing a reason.
After notifying us of your cancellation, you generally have a further 14 days to return the goods.
For eligible cancellations, we will process your refund in accordance with applicable consumer protection laws. This may include the cost of standard delivery originally paid by the customer, where required by law.
This statutory cancellation right applies in addition to our 30-day return policy and does not limit any other consumer rights available to you under applicable law.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days, unless a different timeframe is required by applicable law.
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: